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Free Shipping over $35*

Free shipping on all qualifying orders

Great Pizza

or we'll buy it back within 60 days

Customer Support

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Shipping & Returns


Global Shipping Disruptions

Unfortunately, global shipping congestion issues are currently affecting most manufacturers, including us here at Ooni. Please read the shipping table below to get an idea of shipping times which are our best estimates, but please note these times remain subject to this disruption until the global situation subsides.

Thank you!


Shipping Update

 

For orders placed now, for items shipping now, these are estimated to dispatch from our warehouses in approximately 5 working days (Mon-Fri).

You will receive a shipping confirmation once your order is ready to ship, and normally, your order will be with you after a further 1-5 days, depending on your location.

During this time of exceptionally high demand, delivery may take longer than 5 days.

If you have not received a tracking link via email for your order within 14 days of placing the order, please contact us and we’ll check the order’s status for you.

If after receiving your tracking link, you have not received your order within a further 14 days, please also contact us, as there may be issues in the shipping network within UPS.

Whatever happens, rest assured we will get you your Ooni Pizza Oven! Thank you for your patience.

Standard Shipping & Returns for non pre-order items (USA)

  • FREE SHIPPING - We offer FREE shipping on all orders over $35** to the lower 48 states.
  • FAST SHIPPING - Once dispatched, our order will be with you within 1-5 days (depending on your location).
  • FREE RETURNS - if you change your mind and the item is unused and in original packaging.
  • GREAT PIZZA GUARANTEE - if it doesn't make great pizza - we’ll buy it back from you - see below for terms & conditions!

* Excluding Alaska and Hawaii. 

**Free shipping threshold excludes gift cards. 

*** Delivery times may vary during holiday seasons and busy periods. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.

**** Important note on PO Boxes: We are unable to deliver any Ooni Pizza Oven to PO Box addresses due to size and weight restrictions.

Order Shipping Table

Ooni Fyra
Order Date:23rd July 00:00 PST Onwards
Shipping Date:Shipping in progress
Ooni Pro 16
Order Date:16th June 01:25 PST Onwards
Shipping Date:Shipping late October
Ooni Karu 12
Order Date:27th July 00:00 PST Onwards
Shipping Date:Shipping in progress
Ooni Karu 16
Order Date:16th June 00:55 PST - 18th June 14:23 PST18th June 14:24 PST Onwards
Shipping Date:Shipping early OctoberShipping early November
Ooni Koda 12
Order Date:26th July 00:00 PST Onwards
Shipping Date:Shipping in progress
Ooni Koda 16
Order Date:8th May 14:00 PST - 21st June 09:00 PST21st June 09:01 PST Onwards
Shipping Date:Shipping AugustShipping early September
Ooni Fyra 12
Order Date:27th July 00:00 BST Onwards
Shipping Date:Shipping in progress
Ooni Pro 16
Order Date:25th January 17:17 GMT - 7th April 00:00 BST16th June 09:25 BST Onwards
Shipping Date:Onboard the Ever Given. Delivery delays to be expected. Click here for more information.Shipping late October
Ooni Karu 12
Order Date:17th June 11:47 BST - 1st July 23:48 BST1st July 23:49 BST - 19th July 11:27 BST19th July 11:28 BST Onwards
Shipping Date:Shipping mid AugustShipping mid AugustShipping early September
Ooni Karu 16
Order Date:16th June 08:55 BST - 18th June 22:29 BST18th June 22:30 BST Onwards
Shipping Date:Shipping early OctoberShipping early November
Ooni Koda 12
Order Date:28th July 00:00 BST Onwards
Shipping Date:Shipping in progress
Ooni Koda 16
Order Date:26th July 00:00 BST Onwards
Shipping Date:Shipping in progress
Ooni Fyra 12
Order Date:23rd July 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Pro 16
Order Date:16th June 10:25 CET Onwards
Shipping Date:Shipping late October
Ooni Karu 12
Order Date:20th July 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Koda 12 30mBar

CY - DK - EE - FI - HU - IT - LT - NL - NO - SE - SI - SK - RO - HR - BG - IS - MLT

Order Date:22nd July 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Koda 12 37mBar

BE - CY - CZ - ES - FR - GB - GR - IE - IT - LT - LU - LV - PT - SK - SI - PL

Order Date:23rd July 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Koda 12 50mBar

AT - DE

Order Date:22nd July 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Koda 16 30mBar

CY - DK - EE - FI - HU - IT - LT - NL - NO - SE - SI - SK - RO - HR - BG - IS - MLT

Order Date:23rd July 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Koda 16 37mBar

BE - CY - CZ - ES - FR - GB - GR - IE - IT - LT - LU - LV - PT - SK - SI - PL

Order Date:17th May 18:11 CET - 21st June 11:45 CET21st June 11:46 CET Onwards
Shipping Date:Shipping late JulyShipping early August
Ooni Koda 16 50mBar

AT - DE

Order Date:23rd July 00:00 CET Onwards
Shipping Date:Shipping in progress

Shipping FAQs

How do I know where my order is?

You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.

You can also check Your Account for further information.

Where do you ship to?

We ship to the United States and Canada.

Shipping information for the UK

Shipping information for Europe

Canada - Shipping will be calculated during check out, and is subject to import fees (payable by the customer).

Other regions - Sorry! From our online stores we only deliver to the US, Canada, UK and Europe.

If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.

Where do you ship from?

We have warehouses in the West Coast in Nevada, and in the East Coast in New Jersey - your order will be dispatched from the warehouse that is closest to you, in order to minimise your wait time and Ooni’s carbon footprint.

Will I have to pay import taxes and customs?

If you’re in the US - no, we are shipping to you from our US warehouses!

If you order from Canada or Mexico, your order may be subject to import taxes, customs duties and fees levied by your country. Please check your country's import fees prior to checking out.

Will my delivery arrive all in one parcel?

Your items may arrive in separate parcels.

For UPS shipments, you can track individual parcels by clicking on “Packages in this shipment” at the bottom of your tracking link.

If you have an inquiry about shipping, contact us at support.ooni.com.

Can I have my order gift wrapped?

We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.

We know Ooni makes such an awesome gift, our products are shipped without any pricing information in the box. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!

Returns & Great Pizza Guarantee

At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 950˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!

That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.

So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee

New & Unused Products

If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!

Return FAQs

How do I initiate a return?

Reach out to us at support.ooni.comFor us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:

  • Your original order number
  • The condition of your item
  • The number of parcels that you would like to return and their dimensions (length, width, breadth and weight)
  • The reason for your return

When can I make a return?

You have until 60 days after the date of receipt of your goods to request a return.

Will there be a cost to my return (US)?

All Returns are free within 60 days for any item in original packaging, or any incorrect or faulty items. There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, user damaged or incomplete or outside of the 60 day grace period.

Will there be a cost to my return (from outside the US)?

If you are returning an Ooni product from outside of the USA, the shipping cost will be deducted from your refund. We will let you know when you contact support.

What do I do if I have used my Ooni product and I want to return it?

We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience. Check out our Great Pizza Guarantee as proof!

We are available via support.ooni.com and are always happy to offer support, advice and tips for getting the best results from your Ooni product. You can additionally reach out using email support@ooni.com, however for the fastest response please use the link for direct support above.

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