Most new oven orders shipping February/March 2021. More info.

Shipping & Returns

Shipping Update

Some items are in stock for immediate shipping, whereas other items ordered now (mainly ovens)  will ship in around 8-12 weeks time - the more accurate shipping time will be clear on the products page where you click to add to cart.

For orders placed now, for items shipping now, these are estimated to dispatch from our warehouses in approximately 3 working days (Mon-Fri) - please note, there are public holidays during this period where our warehouse and courier heroes will be getting a well deserved break, so shipping times may be longer.

You will receive a shipping confirmation once your order is ready to ship, and normally, your order will be with you after a further 2-5 days, depending on your location.

During this time of exceptionally high demand, delivery may take longer than 10 days.

If you have not received a tracking link via email for your order within 14 days of placing the order, please contact us and we’ll check the order’s status for you. If after receiving your tracking link, you have not received your order within a further 14 days, please also contact us, as there may be issues in the shipping network within UPS.

Whatever happens, rest assured we will get you your Ooni Pizza Oven! Thank you for your patience.

 

Standard Shipping & Returns for non pre-order items (USA)

  • FREE SHIPPING - We offer FREE shipping on all orders over $35 to the lower 48 states.
  • SAME DAY DISPATCH - We ship the same business day on orders placed before 2pm EST.
  • FAST SHIPPING - Once dispatched, our order will be with you within 1-5 days (depending on your location).
  • FREE RETURNS - if you change your mind
  • GREAT PIZZA GUARANTEE - if it doesn't make great pizza - we’ll buy it back from you - see below for terms & conditions!

* Excluding Alaska and Hawaii.

** Delivery times may vary during holiday seasons and busy periods. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.

*** Important note on PO Boxes: We are unable to deliver any Ooni Pizza Oven to PO Box addresses due to size and weight restrictions.

Shipping Info

When Ooni products are not currently available in our warehouse, we may offer them on with a lead time. That means you can still buy the product, and you’ll be placed in a queue to receive it as soon as it ships to our warehouse, in the time estimated on the page for the item you’ve chosen.

Do I have to pay for the product in full, or can I reserve it with a deposit?

All orders are charged in full at the time of purchase. At this time we don’t offer reservations.

When will my order ship?

All items available to order have an estimated delivery time on the product page. Please make sure you are happy to wait until the estimated delivery time when you place the order.

Can I get a specific delivery time for my order?

The estimated delivery time is approximate and your order may ship earlier or later depending on warehouse availability and delivery partner timings. Rest assured all orders are processed in the order they are received. We cannot guarantee a delivered-by date.

My estimated delivery time has passed and I haven’t received a shipping update. When is my order being delivered?

The estimated delivery time we gave you when you pre-ordered was approximate, and it’s possible that it could be delayed by a few days. Rest assured that all orders are processed in the order we receive them.

I ordered some products that were live and in stock, and others with a lead time. Where’s my order?

If you place an order that includes a mix of available products and products with a lead time, we will deliver your entire order when all items are available.

Can you please expedite my oven?

We aren’t able to expedite delivery on any items but our warehouse team will be working hard to get all orders shipped as soon as possible!

Order Shipping Table

Ooni Fyra 12
Order Date: 25rd November - 27th November #US143762 to #US158408 27th November #US158409 Onwards
Shipping Date: Shipping late February Shipping late March
Ooni Pro 16
Order Date: 21st November - 2nd December #US142231 to #US176046 2nd December #US176046 Onwards
Shipping Date: Shipping early March Shipping mid April
Ooni Karu 12
Order Date: 26th November - 22nd December #US154658 to #US189013 23th December #US189014 onwards
Shipping Date: Shipping late February Shipping late March
Ooni Koda 12
Order Date: 25th November - 27th November #US150473 to #US158736 27th November #US158737 Onwards
Shipping Date: Shipping in progress Shipping late March
Ooni Koda 16
Order Date: 18th November - 25th November #US139588 to #US152412 25th November #US152413 Onwards
Shipping Date: Shipping mid February Shipping late March
Ooni Fyra 12
Order Date: 7th December #UK110920 Onwards
Shipping Date: Shipping in progress
Ooni Pro 16
Order Date: 1st December #UK97976 Onwards
Shipping Date: Shipping early March
Ooni Karu 12
Order Date: 26th November - 27th November #UK98317 to #UK100040 27th November - 13th January #UK100041 to #UK121647 Onwards 13th January #UK121648 Onwards
Shipping Date: Shipping in progress Shipping late February Shipping late March
Ooni Koda 12
Order Date: 26th November - 27th November #UK98327 to #UK100104 27th November - 11th January #UK100105 to #UK121105 11th January #UK121106 Onwards
Shipping Date: Shipping in progress Shipping late February Shipping late March
Ooni Koda 16
Order Date: 28th November #UK103361 Onwards
Shipping Date: Shipping late March
Ooni Fyra 12
Order Date: 10th December - 7th of January #EU51503 to #EU55360 8th January #EU55361 Onwards
Shipping Date: Shipping in progress Shipping mid February
Ooni Pro 16
Order Date: 26th November #EU40597 Onwards
Shipping Date: Shipping early March
Ooni Karu 12
Order Date: 25th November #EU39393 Onwards
Shipping Date: Shipping late February
Ooni Koda 12 30mBar

CY - DK - EE - FI - HU - IT - LT - NL - NO - SE - SI - SK - RO - HR - BG - IS - MLT

Order Date: 29nd December #EU54296 Onwards
Shipping Date: Shipping in progress
Ooni Koda 12 37mBar

BE - CY - CZ - ES - FR - GB - GR - IE - IT - LT - LU - LV - PT - SK - SI - PL

Order Date: 25th November #EU37538 Onwards
Shipping Date: Shipping late March
Ooni Koda 12 50mBar

AT - DE

Order Date: 28th November - 14th January #EU43924 to #EU56300 14th January #EU56301 Onwards
Shipping Date: Shipping in progress Shipping mid March
Ooni Koda 16 30mBar

CY - DK - EE - FI - HU - IT - LT - NL - NO - SE - SI - SK - RO - HR - BG - IS - MLT

Order Date: 25th November - 25th November #EU36426 to #EU38911 25th November #EU38912 Onwards
Shipping Date: Shipping late February Shipping late March
Ooni Koda 16 37mBar

BE - CY - CZ - ES - FR - GB - GR - IE - IT - LT - LU - LV - PT - SK - SI - PL

Order Date: 25th November - 10th December #EU36593 to #EU51220 10th December #EU51221 onwards
Shipping Date: Shipping late March Shipping early May
Ooni Koda 16 50mBar

AT - DE

Order Date: 25th November #EU39751 Onwards
Shipping Date: Shipping late March

Shipping FAQs

How do I know where my order is?

You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.

You can also check Your Account for further information.

Where do you ship to?

We ship to the United States and Canada.

Shipping information for the UK

Shipping information for Europe

Canada - Shipping will be calculated during check out, and is subject to import fees (payable by the customer).

Other regions - Sorry! From our online stores we only deliver to the US, Canada, UK and Europe.

If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.

Where do you ship from?

We have warehouses in the West Coast in Nevada, and in the East Coast in New Jersey - your order will be dispatched from the warehouse that is closest to you, in order to minimise your wait time and Ooni’s carbon footprint.

Will I have to pay import taxes and customs?

If you’re in the US - no, we are shipping to you from our US warehouses!

If you order from Canada or Mexico, your order may be subject to import taxes, customs duties and fees levied by your country. Please check your country's import fees prior to checking out.

Will my delivery arrive all in one parcel?

Your items may arrive in separate parcels.

For UPS shipments, you can track individual parcels by clicking on “Packages in this shipment” at the bottom of your tracking link.

If you have an inquiry about shipping, contact us at support.ooni.com.

Can I have my order gift wrapped?

We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.

We know Ooni makes such an awesome gift, our products are shipped without any pricing information in the box. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!

Returns & Great Pizza Guarantee

At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 932˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!

That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.

So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee

New & Unused Products

If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!

Return FAQs

How do I initiate a return?

Reach out to us at support.ooni.comFor us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:

  • Your original order number
  • The condition of your item
  • The number of parcels that you would like to return and their dimensions (length, width, breadth and weight)
  • The reason for your return

When can I make a return?

For the 2020 holiday season, our normal returns policy is extended to 60 days after the 25th of December / date of receipt.

Will there be a cost to my return (US)?

All Returns are free within 60 days for any item in original packaging, or any incorrect or faulty items. There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, user damaged or incomplete or outside of the 60 day grace period.

Will there be a cost to my return (from outside the US)?

If you are returning an Ooni product from outside of the USA, the shipping cost will be deducted from your refund. We will let you know when you contact support.

What do I do if I have used my Ooni product and I want to return it?

We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience. Check out our Great Pizza Guarantee as proof!

We are available via support.ooni.com and are always happy to offer support, advice and tips for getting the best results from your Ooni product. You can additionally reach out using email support@ooni.com, however for the fastest response please use the link for direct support above.