Shipping

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Heads-up – the guaranteed delivery date for a Christmas arrival has passed, but we’ll get it to you just as fast as we can.

Standard Delivery | 3-8 business days (Mon-Fri)

  • Free delivery on all Oven and Accessory orders over $49.99 to the lower 48 states. †

  • ‣ Orders to the lower 48 states under $49.99 will be charged $19.99 for delivery.
  • ‣ Shipping to Mexico takes 4-7 business days. ††
  • Express Delivery | 2-5 business days (Mon-Fri)
  • Express delivery for $9.99 is available on all Oven and Accessory orders over $49.99 to the lower 48 states.
  • ‣ Orders to the lower 48 states under $49.99 will be charged $29.99 for express delivery.
  • ‣ At peak times it may not always be possible to deliver your order within our express delivery promise.

Grocery Delivery

  • Groceries ship with a flat fee of $19.99 per order to the lower 48 states, unless order value is minimum $30. Grocery orders above $30 will qualify for free shipping.


  • ‣ Groceries can not be combined with other Ooni products to reach the $49.99 threshold.
  • ‣ Dough balls are the only grocery products that qualify for free shipping.
If you have not received a tracking link via email or received your order within the time frames stated above, please contact us and we’ll check the order’s status for you or check out support.ooni.com. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.
  1. i. PO Boxes | We are unable to deliver any Ooni Pizza Oven to PO Box addresses due to size and weight restrictions.
  2. ii. FPO AP | At this time we are unable to deliver to FPO AP addresses.
  • † This excludes Alaska, Hawaii and Puerto Rico. It also excludes gift cards.
  • †† If you order from Mexico, your order may be subject to import taxes, customs duties and fees levied by your country. Please check your country's import fees prior to checking out.

FAQ

You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.

You can also check Your Account for further information.

We ship to the United States and Mexico.

Shipping information for Canada

Shipping information for the UK

Shipping information for Europe

Shipping information for Australia

Shipping information for New Zealand

Other regions - Sorry! From our online stores we only deliver to the US, Canada, UK, Europe, Australia and New Zealand.

If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders

We have warehouses in the West Coast in Nevada, in the East Coast in New Jersey and also Kentucky. Your order will be dispatched from the warehouse that is closest to you, in order to minimize your wait time and Ooni’s carbon footprint.

If you’re in the US - no, we are shipping to you from our US warehouses!

If you order from Mexico, your order may be subject to import taxes, customs duties and fees levied by your country. Please check your country's import fees prior to checking out.

Your items may arrive in separate parcels.

For UPS shipments, you can track individual parcels by clicking on “Packages in this shipment” at the bottom of your tracking link.

If you have an inquiry about shipping, contact us at support.ooni.com.

You can view the delivery schedule on each individual product. Click here to see the full range of groceries, then click a product to see the delivery schedule.

We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.


We know Ooni makes such an awesome gift, our products are shipped in a branded box, but this does not show any pricing information. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!

At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 950˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!

That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.

So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee

New & Unused Products

If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!