We are shipping, but please expect delays. Read more...

Shipping & Returns

COVID-19 Update

Our warehouses are fully operational. Due to COVID restrictions, there may be delays in dispatch and in shipping to you. This is because our warehouses and the courier networks are facing challenging conditions and surges in demand.

Normally, your order will be with you in 2-5 days, depending on your location.

In the majority of cases at the moment, your order will be with you within 5-10 days from order (unless it's a Pre-Order - see below!).

During times of exceptionally high demand, delivery may take longer than 10 days.

If you have not received a tracking link via email for your order within 14 days of placing the order, please contact us and we’ll check the order’s status for you. If after receiving your tracking link, you have not received your order within a further 14 days, please also contact us, as there may be issues in the shipping network within UPS.

Whatever happens, rest assured we will get you your Ooni Pizza Oven! Thank you for your patience.

Standard Shipping & Returns for non pre-order items (USA)

  • FREE SHIPPING - We offer FREE shipping on all orders over $35 to the lower 48 states.
  • SAME DAY DISPATCH - We ship the same business day on orders placed before 2pm EST.
  • FAST SHIPPING - Once dispatched, our order will be with you within 1-5 days (depending on your location).
  • FREE RETURNS - if you change your mind
  • GREAT PIZZA GUARANTEE - if it doesn't make great pizza - we’ll buy it back from you - see below for terms & conditions!

* Excluding Alaska and Hawaii.

** Delivery times may vary during holiday seasons and busy periods. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.

*** Important note on PO Boxes: We are unable to deliver any Ooni Pizza Oven to PO Box addresses due to size and weight restrictions.

Pre-orders

What is a Pre-order?

When Ooni products are not currently available in our warehouse, we may offer them on a pre-order basis. That means you can still buy the product, and you’ll be placed in a queue to receive it as soon as it ships to our warehouse, in the time estimated on the page for the item you’ve chosen.

Pre-order FAQs
Do I have to pay for the product in full when I pre-order, or can I reserve it with a deposit?

Pre-orders are charged in full at the time of purchase. At this time we don’t offer reservations.

When will my pre-ordered item ship?

All items available to pre-order have an estimated delivery time on the product page. Please make sure you are happy to wait until the estimated delivery time when you place the order.

Can I get a specific delivery time for my pre-ordered item?

The estimated delivery time is approximate and your order may ship earlier or later depending on warehouse availability and delivery partner timings. Rest assured all orders are processed in the order they are received. We cannot guarantee a delivered-by date.

My estimated delivery time has passed and I haven’t received a shipping update. When is my order being delivered?

The estimated delivery time we gave you when you pre-ordered was approximate, and it’s possible that it could be delayed by a few days. Rest assured that all orders are processed in the order we receive them.

I ordered some products that were live, and others that were on pre-order. Where’s my order?

If you place an order that includes a mix of available products and products in pre-order, we will deliver your entire order when the pre-ordered item is available.

Can you please expedite my oven?

We aren’t able to expedite delivery on any pre-ordered items but our warehouse team will be working hard to get all orders shipped as soon as possible!

Pre-order Shipping

Ooni Fyra
Order Date: 22nd September - 5th October 5th October Onwards
Shipping Date: Shipping late October Shipping mid November
Ooni Pro
Order Date: 20th August - 3rd September 4th September Onwards
Shipping Date: Shipping early November Shipping mid December
Ooni Karu
Order Date: 4th September Onwards
Shipping Date: Shipping mid November
Ooni Koda
Order Date: 3rd July - 12th October 12th October Onwards
Shipping Date: Shipping early November Shipping mid November
Ooni Koda 16
Order Date: 4th August - 1st October 1st October Onwards
Shipping Date: Shipping early November Shipping late November
Ooni Karu
Order Date: 18th August - 13th October 13th October Onwards
Shipping Date: Shipping in progress Shipping mid November
Ooni Koda
Order Date: 7th August Onwards
Shipping Date: Shipping early November
Ooni Koda 16
Order Date: 14th August - 20th October 20th October Onwards
Shipping Date: Shipping in progress Shipping late November
Ooni Koda 37mBar

BE - CY - CZ - ES - FR - GB - GR - IE - IT - LT - LU - LV - PT - SK - SI - PL - MLT

Order Date: 13th July - 21st September 21st September Onwards
Shipping Date: Shipping early November Shipping mid December
Ooni Koda 50mBar

AT-DE-SK

Order Date: 1st October Onwards
Shipping Date: Shipping mid November
Ooni Koda 16 30mBar

CY - DK - EE - FI - HU - IT - LT - NL - NO - SE - SI - SK - RO - HR - BG - IS

Order Date: 21st September Onwards
Shipping Date: Shipping early November
Ooni Koda 16 50mBar

AT - DE - SK - CH

Order Date: 4th August Onwards
Shipping Date: Shipping early November
Ooni Koda 16 37mBar

BE - CY - CZ - ES - FR - GB - GR - IE - IT - LT - LU - LV - PT - SK - SI - PL - MLT

Order Date: 21st August Onwards
Shipping Date: Shipping early November

Shipping FAQs

How do I know where my order is?

You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.

You can also check Your Account for further information.

Where do you ship to?

We ship to the United States and Canada.

Shipping information for the UK

Shipping information for Europe

Canada - Shipping will be calculated during check out, and is subject to import fees (payable by the customer).

Other regions - Sorry! From our online stores we only deliver to the US, Canada, UK and Europe.

If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.

Where do you ship from?

We have warehouses in the West Coast in Nevada, and in the East Coast in New Jersey - your order will be dispatched from the warehouse that is closest to you, in order to minimise your wait time and Ooni’s carbon footprint.

Will I have to pay import taxes and customs?

If you’re in the US - no, we are shipping to you from our US warehouses!

If you order from Canada, your order may be subject to import taxes, customs duties and fees levied by your country. Please check your country's import fees prior to checking out.

Will my delivery arrive all in one parcel?

Your items may arrive in separate parcels.

For UPS shipments, you can track individual parcels by clicking on “Packages in this shipment” at the bottom of your tracking link.

If you have an inquiry about shipping, contact us at support.ooni.com.

Returns & Great Pizza Guarantee

At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 932˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!

That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.

So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee

New & Unused Products

If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!

Return FAQs

How do I initiate a return?

Reach out to us at support.ooni.comFor us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:

  • Your original order number
  • The condition of your item
  • The number of parcels that you would like to return and their dimensions (length, width, breadth and weight)
  • The reason for your return

Will there be a cost to my return (US)?

All Returns are free within 60 days for any item in original packaging, or any incorrect or faulty items. There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, user damaged or incomplete or outside of the 60 day grace period.

Will there be a cost to my return (from outside the US)?

If you are returning an Ooni product from outside of the USA, the shipping cost will be deducted from your refund. We will let you know when you contact support.

What do I do if I have used my Ooni product and I want to return it?

We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience. Check out our Great Pizza Guarantee as proof!

We are available via support.ooni.com and are always happy to offer support, advice and tips for getting the best results from your Ooni product.