If you change your mind and the item is unused and in original packaging, you have until 60 days after the date of receipt of your goods to request a return. Grocery products cannot be returned.

How do I initiate a return?

Reach out to us at For us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:Your original order number

  • The condition of your item
  • The number of parcels that you would like to return
  • The reason for your return


You have until 60 days after the date of receipt of your goods to request a return.

All Returns from the mainland are free within 60 days for any item in original packaging, or any incorrect or faulty items.

There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, user damaged or incomplete or outside of the 60 day grace period.

We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience. Check out our Great Pizza Guarantee as proof!

We are available via and are always happy to offer support, advice and tips for getting the best results from your Ooni product. You can additionally reach out using email, however for the fastest response please use the link for direct support above.