Standard Shipping & Returns
Free Shipping • Standard Delivery (7-10 working days (Mon-Fri))
We offer free shipping on all orders over $35 to the lower 48 states. This excludes Alaska, Hawaii and Puerto Rico. It also excludes gift cards.
If you change your mind and the item is unused and in original packaging. You have until 60 days after the date of receipt of your goods to request a return. Grocery products cannot be returned.
Important note on PO Boxes - We are unable to deliver any Ooni Pizza Oven to PO Box addresses due to size and weight restrictions.
If you have not received a tracking link via email or received your order within the time frames stated above, please contact us and we’ll check the order’s status for you or check out support.ooni.com. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.
You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.
You can also check Your Account for further information.
We ship to the United States, Mexico and Canada.
Canada - Shipping will be calculated during check out, and is subject to import fees (payable by the customer).
Other regions - Sorry! From our online stores we only deliver to the US, Canada, UK and Europe.
If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.
We have warehouses in the West Coast in Nevada, and in the East Coast in New Jersey - your order will be dispatched from the warehouse that is closest to you, in order to minimise your wait time and Ooni’s carbon footprint.
If you’re in the US - no, we are shipping to you from our US warehouses!
If you order from Canada or Mexico, your order may be subject to import taxes, customs duties and fees levied by your country. Please check your country's import fees prior to checking out.
Your items may arrive in separate parcels.
For UPS shipments, you can track individual parcels by clicking on “Packages in this shipment” at the bottom of your tracking link.
If you have an inquiry about shipping, contact us at support.ooni.com.
You can view the delivery schedule on each individual product. Click here to see the full range of groceries, then click a product to see the delivery schedule.
We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.
We know Ooni makes such an awesome gift, our products are shipped in a branded box, but this does not show any pricing information. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!
At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 950˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!
That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.
So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee
New & Unused Products
If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!