Global Shipping Disruptions
Unfortunately, global shipping congestion issues are currently affecting most manufacturers, including us here at Ooni. Please read the shipping table below to get an idea of shipping times which are our best estimates, but please note these times remain subject to this disruption until the global situation subsides.
Whatever happens, rest assured we will get you your Ooni Pizza Oven!
Thank you for your patience.
Estimated shipping times
All pizza ovens that are not listed below are In Stock.
|Karu 16||16th June - 18th June||Shipping early October|
|18th June - 21st August||Shipping early November|
|21st August onwards||Shipping mid November|
|Pro 16||16th June onwards||Shipping mid October|
Shipping for items in stock
For items that are in stock and are shipping now, these are estimated to dispatch from our warehouses in approximately 2 working days (Mon-Fri). You will receive a shipping confirmation once your order is ready to ship which will include a tracking link, and normally, your order will be with you after a further 1-5 working days, depending on your location.
During this time of exceptionally high demand, delivery may take longer than 5 working days.
If you have not received a tracking link via email or received your order within the time frames stated above, please contact us and we’ll check the order’s status for you or check out support.ooni.com. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.Standard Shipping & Returns for non pre-order items (USA)
- Free Shipping - We offer free shipping on all orders over $35 to the lower 48 states. This excludes Alaska, Hawaii and Puerto Rico. It also excludes gift cards.
- Free Returns - if you change your mind and the item is unused and in original packaging. You have until 60 days after the date of receipt of your goods to request a return.
How do I know where my order is?
You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.
You can also check Your Account for further information.
Where do you ship to?
We ship to the United States and Canada.
Canada - Shipping will be calculated during check out, and is subject to import fees (payable by the customer).
Other regions - Sorry! From our online stores we only deliver to the US, Canada, UK and Europe.
If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.
Where do you ship from?
We have warehouses in the West Coast in Nevada, and in the East Coast in New Jersey - your order will be dispatched from the warehouse that is closest to you, in order to minimise your wait time and Ooni’s carbon footprint.
Will I have to pay import taxes and customs?
If you’re in the US - no, we are shipping to you from our US warehouses!
If you order from Canada or Mexico, your order may be subject to import taxes, customs duties and fees levied by your country. Please check your country's import fees prior to checking out.
Will my delivery arrive all in one parcel?
Your items may arrive in separate parcels.
For UPS shipments, you can track individual parcels by clicking on “Packages in this shipment” at the bottom of your tracking link.
If you have an inquiry about shipping, contact us at support.ooni.com.
Can I have my order gift wrapped?
We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.
We know Ooni makes such an awesome gift, our products are shipped without any pricing information in the box. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!
Returns & Great Pizza Guarantee
At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 950˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!
That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.
So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee
New & Unused Products
If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!